Valeting and Detailing T's&C's
As i am an operational firefighter there may be times where i may arrive late to your appointment or have to change dates altogether, this could be due to me finishing late or having no sleep whilst on a night shift. I will do my absolute best to inform you of any changes as early as possible, however, sometimes this may not be possible. If i haver to change your date you will be given a new date within 14 days of your original booking date.
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As a business I have worked very hard to get to where I am today. All I am asking is for ALL customers to adhere and respect these terms and conditions that I have set out to protect me and my customers.
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We are a mobile service that will attend your home or your workplace. We will require a safe place for us to plug our extension lead into in order for us to gain power, in some cases we may require a water supply. Due to insurances required to run a mobile valeting business I will not work on any vehicle that is parked on a main road, heavily used road or small and tight road. We will not work in pay and display car parks.
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If your home address or the location has any of the issues stated above you MUST inform us prior to booking, so that we can discuss alternative arrangements. We will always do our best to accommodate these arrangements and we will work closely with you to enable us to still undertake your booking. If for any reason your location is an issue we offer a free drop off and collection service if you bring your car to our address.
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ALL bookings whether that is Valeting or Detailing will be required to pay a deposit immediately upon receipt of the invoice that we will generate for you. If you fail to pay this your booking will not be confirmed until your deposit is paid. SRP Valeting and Detailing Ltd retain the right to give your selected date to another customer if you fail to pay your deposit within 48 Hours.
If your booking is made within 2 days in advance of the booking start date all customers are required to make full payment upfront. Should you cancel on us last minute we will be unable to fill this spot again in such short space of time and a late cancellation is a lost wage and we will not fall victim to loss of money under any circumstances.
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All deposits are non-refundable and non-transferrable under any circumstance. If you wish to change your booking we will offer you a new date where your deposit will just transfer to the new date.
If you wish to change or cancel your booking you must do so at a max of 48 Hours prior to the start of your booking. Should you wish to change we will do our best to accommodate this change but can not always guarantee that this will be within 14 Days but we will do our very best to do this. If you cancel your appointment at short notice within 48 hours prior to your allotted booking time you will be required to pay full booking charges, failure to pay will result in legal action being taken to recover our lost wage. We are however flexible with our customers and should there be a last minute emergency that causes a cancellation we will work with you to find alternatives but this will be assessed on a case by case basis.
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We can operate in all weathers but there may be occasions that we may have to amend your booking for example storms, snow or your car is in a position where we can not use our canopy. Should this type of weather occur you may be offered an alterantive date or alternative place we can complete your booking for example you may be offered to bring your car to us where we have full use of our studio or we may offer to do your interior only in snow and icy conditions, we will do our best to accomodate changes to your booking and inform you as soon as possible so we can work together to find a solution. We understand that some people may want the full booking to go ahead on that day but in some cases this may not be possible due to insurances.
If you refuse our alternative options and wish to cancel completely you will not be entitled to recieve a refund of any money paid as we will have offered you alternative dates and also location.
If your interior is heavily soiled with mud, sand, grit, pet hair, mould, vomit or blood, additional charges WILL apply.
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If you require additional services that our base packages will not cover for example wet vacuuming fabric seats or stain removal, extra charges will apply as we have to allow for more time and more products to be used, this will be discussed with you prior to booking. We advise if you have any of the above to send a few select pictures before booking so that we can provide a fair and accurate quote. We will perform a full inspection prior to starting your appointment and if any of the above issues are found, we will discuss your price before any work commences.
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Upon every booking you will be asked to read these terms and conditions, we ask that you only pay your deposit if you are happy with these terms and conditions and doing so because you agree to our terms of business. Any bookings that are made but then affected by any of the above may result in full booking charges being payable. An invoice will be sent to the address and email given which you will of supplied upon booking. Failure to pay will result in legal action being taken. A missed booking is a missed wage, we will not fall victim to a loss in time or pay under any circumstances.
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We take a zero tolerance approach to people disrespecting our staff or our business and legal advice may be sought should you behave in a way that we deem damaging to our business or the well being of our staff. We will not accept any form of behaviour that we may find abusive, any person displaying such behaviour will be cancelled immediately and future bookings will be denied.
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Maintenance Scheme
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You will have the opportunity to gain access to our monthly scheme following our deep clean, enhancement or correction packages. ALL maintenance customers MUST adhere to these terms and conditions.
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SRP Valeting and Detailing Ltd will only honour maintenance booked monthly. We will book your next maintenance appointment the same day we attend your appointment to ensure that we are doing everything we can to meet the terms and conditions. Anything over a month isn’t maintenance to us and you WILL be liable for full booking charges to the minimum of a deep clean and this is non negotiable.
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Should you need to change or amend your maintenance wash you must do so at the earliest opportunity and we will work with you to accommodate a change, generally we will move your maintenance forward to allow us to stay within the time frame we have stated.
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You will be provided with a maintenance version of the deep clean every month to ensure that our standards are maintained correctly.
If you have had a busy month and been off roading, hiking, had a child be sick or an extremely unfortunate accident in your car, its not an issue, please contact us and let us know the issue before our agreed appointment. As we will have to allow for more time on your car we didn’t expect and this can cause us to be late for our next client, become unreliable and diminish the good and honest name we have built as a business.
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If for any reason you become liable for full booking charges and you do not agree with this and verbally abuse or harass me or my staff you will have your subscription cancelled with immediate affect and you will NOT receive a refund of any monies paid under any circumstance. You will also be denied access to any of our services in the future. We will not tolerate people disrespecting our staff or our business and legal advice may be sought should you behave in a way that we deem damaging to our business or the well being of our staff.
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By signing up to the maintenance scheme you are agreeing to these terms and conditions.